About Us
We specialize in helping our clients achieve best in class customer experiences. With expertise ranging from contact center technology and operations, to outsourcing strategies and transforming complex environments, we have just about seen it all. Having been in our Client’s shoes, we fully understand and appreciate the operational challenges that exist to execute customer sales and care operations with excellence on a daily basis.
Our Process
At Vector Outsourcing, we focus on providing business-centric solutions to customers through various application domains and advanced technologies which ensure the best results.
We offer global outsourcing solutions with a wide range of functional capabilities and services. Our client-centric approach in each of the BPO services offered integrate reliable and disciplined methodologies that are highly flexible and broadly innovative in all aspects. From telemarketing services to customer care solutions, business ethics are consistent and our call center services integrate business process outsourcing solutions with proven expertise in infrastructure and applications.
Our Commitment to Results
Absolute Commitment to the customer experience.
Our Philosophy
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Integrity.
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Boldness.
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Honesty.
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Fairness.
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Trustworthiness.
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Accountability.
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Learning.
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Customer Experience.
Our Experience
With so many outsourcing and technology options available in the marketplace today, we fully understand and appreciate the extensive effort required in making the right vendor decisions to drive maximum results for our clients. Applying our many years of industry experience, we instill a rigorous and proven evaluation process when sourcing a vendor for contact center outsourcing or technology. We firmly believe in fully immersing ourselves strategic and operational alignment with our clients as no outsourcing or technology decision should be made without considering the customer journey and optimal operating model. Our mission is to serve our clients as advisors from their perspective, with an expert and consultative approach to ensure ultimate success for their customers.
We establish long-term, value-added relationships with our clients, whom are all referenceable, and we have a 100% success rate with all of our outsourcing and technology sourcing projects. Our success and track record is due to our approach with our clients and our exceptional advisory and consultant team.
